RETURN & EXCHANGES
Bobobobo Customer Service Return Center
Jalan Wahid Hasyim No. 154-156, Lantai 3
Kel. Kampung Bali, Kec. Tanah Abang
Jakarta Pusat, DKI Jakarta
What is Bobobobo's exchange/return policy?
Exchanged or returned item must comply with our policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please do not mark the soles or damage the shoe box.
- Return applicable for 1 time only.
Non-exchanged & returned items include:
- Intimates (lingerie & swimwear).
- Jewelry or Fine Jewelry.
- Pre-Order items.
- Final sale items and other items as stated in product page.
- Special Promo (Promo Code), Terms & Conditions according to promo's policy.
Returns and exchanges are applicable for orders shipped to Indonesia and other countries, 5 days starting from the delivered date of the merchandise or otherwise stated in the Product Page. Any exchanges or replacement for International orders might be charged for extra delivery fee, depends on the shipment location.
If merchandise is found defective or faulty during receipt, please notify us within 2 days and it can be replaced with no charge and full reimbursement of your shipping cost.
Some items cannot be returned due to sale program, special agreements with merchants or sanitary reasons.
How do I exchange/return an item I purchased?
Call or Email our Customer Service Team
Our Customer Service Team will gladly help you with your exchanges/returns.
You have 5 days to send your products to us. For product with value more than IDR 1,000,000, please return using express shipping and courier insurance.
Once we receive the merchandise, we will perform an inspection. If your product passes the return check, you will receive a confirmation email. We will exchange or refund your product accordingly within 5 working days.
Return Shipping Cost
Refund/Exchange : Customer to Bobobobo = On Customer
Special Case : Customer to Bobobobo = On Bobobobo