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FREE SHIPPING ACROSS INDONESIA Learn More

FAQs

FAQ

Why buy from BOBOBOBO?

We make sure that we offer you products from various International Streetwear & Luxury brands with good quality, value, and story behind it. We are committed to provide you the most convenient purchase with free shipping fee, 14 days exchange & return policy, 0% installment availability, and an all inclusive price with no hidden cost. We might as well help in resolving any issue you encounter during your shopping experience at Bobobobo.

How to contact customer service team?

Operational Time:

Monday - Friday: 09:00 - 18:00 (GMT +7)

Reach Us At Tel. +62 855 7467 7541

WhatsApp Chat +6281 1234 8080

customercare@bobobobo.com

PROFILE & ACCOUNT

How to sign up?

Hello from Bobobobo! To sign up, please follow the steps below.

1. Click Profile on the top-right
2. Choose 'Create Account'
3. Fill in the registration form
4. Click 'Create Account'

How to reset my password?

1. Click My Account on the top-right
2. Click 'Forgot your password?'
3. Fill in your email
4. Click 'Submit'
5. You will get an email to reset your password

ORDER & PAYMENT

How to shop at bobobobo.com?

It's as easy as 1,2,3. Before you go ahead, please make sure you are already logged in, to make your shopping experience more convenient.

1. Browse through our new arrivals or particular category you want, until you find the one & only.

2. Click the product to select the available colors & sizes.

3. Click 'Add To Cart'

4. Continue & click 'Checkout' to fill out basic contact & shipping information.

5. Click 'Continue to Shipping'

6. Choose your 'Shipping Method'

7. Click 'Continue to payment'

8. Choose your Payment Method

9. Click 'Complete Order'

You will receive order confirmation alongside the payment guideline via e-mail, so please make sure that you fill in the right email address. If you don't receive any order confirmation within 1 (one) hour, don't hesitate to tell us: customercare@bobobobo.com

What if I make orders on weekends & public holidays?

Bobobobo is not sending orders during weekends and national holidays. We will process your orders in the following business days.

What payment method Bobo Tokyo accepts?

We accept Credit Card (Visa, MasterCard and JBC), Bank Transfer & Go-Pay.

How much time I have to finish my payment?

You need to complete payment not later than 1 x 6 hours.

SHIPPING POLICY

What is the cost of shipping?

We provide free shipping across Indonesia. For delivery outside Indonesia, customers might be charged for shipping cost plus duty & tax depending on the location.

Where does Bobobobo ship to?

Bobobobo currently ships worldwide.

The delivery cost will be charged to Customers based on the final destination of the order which will be reflected during the checkout process. For international delivery, customers might be charged for duty & tax

Which shipping couriers does Bobobobo use?

Bobobobo currently ships worldwide. Please contact our customer service if you are unsure.

How long does it take for my orders to deliver?

For Indonesia shipping, we deliver by SICEPAT and takes 5-15 working days to deliver depending on location. All products are delivered from US and Hong Kong, delay might incur during peak and holiday season.

For outside Indonesia shipping, we deliver by DHL and processing time will take additional 5-10 working days depending on location. Please note orders may be subject to duties and taxes billed by the destination country customs department so the recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.

Estimated delivery times are determined by the number of working days (Monday to Friday, excluding holidays) from the day your order is placed. These are estimated delivery times only and are not guaranteed.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verification, customs clearance, weather conditions, reduction of air cargo capacity and city lock-down measures imposed by local government.

No shipment on Saturday, Sunday & Public Holiday.

How do I track my packages?

After placing an order, you will receive an payment confirmation email from us containing all the details of your purchase. Once your package is shipped the tracking number will be emailed to you.

RETURNS & EXCHANGES

What is Bobobobo's exchange/return policy?

Exchanged or returned item must comply with our policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please do not mark the soles or damage the shoe box.
- Return applicable for 1 time only

Non-exchanged & returned items include:
- Intimates (lingerie & swimwear)
- Jewelry or Fine Jewelry
- Pre-order items
- Final sale items and other items as stated in product page
- Special Promo (Promo Code), Terms & Conditions according to promo's policy

Returns and exchanges are applicable for orders shipped to Indonesia and other countries, 5 days starting from the delivered date of the merchandise or otherwise stated in the Product Page. Any exchanges or replacement for International orders might be charged for extra delivery fee, depends on the shipment location.

If merchandise is found defective or faulty during receipt, please notify us within 2 days and it can be replaced with no charge and full reimbursement of your shipping cost.

Some items cannot be returned due to sale program, special agreements with merchants or sanitary reasons.

How do I exchange/return an item I purchased?

Call or email our Customer Service Team


Our Customer Service Team will gladly help you with your exchanges/returns.

You have 5 days to send your products to us. For product with value more than IDR 1,000,000, please return using express shipping and courier insurance.

Once we receive the merchandise, we will perform an inspection. If your product passes the return check, you will receive a confirmation email. We will exchange or refund your product accordingly within 5 working days.

Return Shipping Cost

Refund/Exchange : Customer to Bobobobo = On Customer
Special Case : Customer to Bobobobo = On Bobobobo

Bobobobo Customer Service Return Center

GRAHA APIC
Jalan Wahid Hasyim No. 154-156, Lantai 3
Tanah Abang
Jakarta Pusat
10250

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